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New DMV Online Portal for Used Car Dealers

If you are interested in applying for a used car dealer license (Occupational License)  in California, then you are in for some good news. The California DMV is modernizing its systems to make it easier for you to use its services. This includes a new DMV online portal that will allow you to schedule site inspections as a part of the application for an original license or program certifications. 

Scheduling Inspections Online 

In order to schedule your on-site inspection, you will have to set up an account with the California DMV online and schedule your inspection. Since this is a completely new program, you will likely have a number of questions on how this all works. Below, we have taken the latest information from the California DMV and put together this handy FAQ to help you understand the new online scheduling process. 

How to schedule an inspection online

First, you will have to submit your paper application to a California DMV location. Be sure to reach out to a licensed DMV educator and ensure your application is complete & accurate. After your application has been accepted, you will receive an email link to the new online portal. From there, set up your account with the DMV. After you have set up your account, you will be able to schedule your site inspection. Instead of scheduling a specific time, you will be able to schedule a time window when the inspection takes place. Once your site inspection has been set up, an inspector will contact you and let you know the specific time of the inspection. 

Who will this affect? 

The new online portal will affect anyone who applies or manages Occupational Licenses. This includes Dealers, Salespersons, and Dismantlers. If you are unsure whether or not you will need a license, contact a staff member at the DMV. 

Do you need to submit my application online?

No. You will have to submit your application to a DMV office. After you have submitted the application, you will receive an email with a link to set up your online account. 

Do I have to go to a specific DMV office to submit my application? 

You can submit your application at any DMV office. It doesn’t have to be the DMV office that is closest to you. 

Should I schedule my appointment when submitting my application at a DMV office?

You don’t have to schedule an appointment when submitting your application. However, it is highly recommended that you schedule an appointment in order to save time. 

Do you need to set up an account online? 

Yes. With the new initiative, anyone who applies for an Occupational License (OL) will need to set up an online account. Your link to set up the account will arrive by email. 

How to set up my user account

Once you have received your email with the link, you will be walked through the process. The DMV has provided a helpful video to guide you through the process. If you need further assistance, you will be provided with contact information where a DMV staff member can walk you through the process. 

New information that will be required

In order to set up your online account, you will need to provide the following information:

  • Full name
  • Phone number
  • Email address

After you have entered this information, then you will need to provide the following information which will be provided in the email:

  • Application number
  • Account ID 

Is there a fee to set up an account?

No. You do not have to pay a fee to set up your online account. 

Is it possible to call for an appointment or simply drop into a DMV office?

No. The only way that you can schedule your inspection is through the online portal. If you have trouble with setting up the appointment through the portal, you can use the help video to assist you. Additionally, you can always contact the DMV and have a staff member walk you through the process. 

Does this work with a mobile device?

Yes. You will be able to use your mobile device (Android and iOS) to access and use the DMV’s new online portal. 

What are the benefits of this service? 

Besides setting up your appointment for an onsite inspection, there are a number of other benefits to using the online portal:

  • You can apply, renew or modify your license 
  • Make online payments 
  • Receive notifications about the status of applications and renewals

Finally, the biggest benefit is that this online portal will reduce the amount of paperwork and allow you to do business with the DMV without having to visit an office. 

When should the account be set up? 

The account should be set up as soon as possible since the DMV will only allow many services to be completed online. The online portal has been operational since February 28, 2022. Therefore, if you are looking to apply for an OL, you should apply in person at a DMV office and then set up your online account when your follow-up email arrives. 

Will these changes impact those with an occupational license?

If you already have an OL, then you will not be impacted by the changes. 

I still have some questions. Who should I contact?

If you still have any more questions about the new DMV online portal, then you can send your questions to OL_DXPquestions@dmv.ca.gov. 

Other Things You Should Know About Upcoming DMV Changes 

As the California DMV continues to modernize its process, there are going to be more changes on the horizon. Here’s a look at what you can expect.

Customers will be able to file complaints online

Since February 28, 2022, customers have been able to file complaints with the DMV online. 

More changes will likely be on the horizon

The online DMV portal for OL holders is rather new. Therefore, you can expect more changes to come in the future. This could include additional services that are designed to save you time. Be sure to check for any email notices from the DMV about any further changes to the online portal. 

Preparing for the New DMV Used Dealer Initiatives 

The California DMV has made some excellent strides in order to simplify the regulatory process for used car dealers.  With the online portal, you will be able to better manage your interactions with the DMV. This will help you save valuable time. Therefore, it is important to set up and familiarize yourself with the online portal. We will be providing updates to any changes in the DMV online portal through our DMV Continuing Education program. Be sure to bookmark our blog to receive the latest news and information. 

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Redline Dealer Education has been providing California DMV approved used car dealer training since 2018.


We are dedicated to providing the best Dealer Education and Consulting Services in California,
and provide everything you need to not only complete your DMV dealer licensing exam,
but to ensure you’re successful in your new career.